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BullionStar offers fully insured and tracked shipping within New Zealand and ensures that your bullion is handled with utmost care. For shipping rates, please add your desired items to the shopping cart and go to the checkout to view shipping and insurance rates.
Once your payment has cleared, we will package and ship your order. For items listed as "In Stock", your order will typically be shipped within 1-2 business days of your payment having cleared. Your items will be securely packaged and sent with full discretion meaning that the return address does not give any indication of the parcel containing valuable content.
All shipments are insured for full replacement value. BullionStar always bears the risk of your shipment until you have received the parcel/s.
All packages are assigned an individual tracking number, which you can use to follow the progress of your shipment, right to your doorstep.
Q: How long will it take to ship my order?
A: Once your payment has cleared, we will typically ship your order within 1-2 business days for items listed as In Stock. The expected shipping date is indicated in the checkout and on your e-mail order confirmation.
Q: How do I track my order?
A: You can track the order status and shipping progress from order placement to delivery. We will notify you of payment confirmation via E-mail and SMS text message once we have processed your payment. We will further update you with the tracking number of your parcel/s when we have dispatched your order.
Q: Is my order insured?
A: BullionStar fully insures all shipments for full replacement value until you have received your parcel/s. In the unlikely event a parcel is confirmed to be lost, you will receive a replacement shipment or a refund. Please contact us in case you suspect that there's an issue with your shipment.
Q: What should I do if my package appears to have been damaged or tampered with?
A: We recommend that you decline to collect or sign for any shipment that appears to be damaged or tampered with and immediately contact us.
Q: My package has not been delivered. What should I do?
A: Delays sometimes occur. We appreciate your patience to wait for your package before contacting us. Should your package not have arrived following 21 days from the time you received the e-mail notification of the order being dispatched, please contact BullionStar so that we can conduct an investigation. We may ask you to file a police report if the loss is suspected to be due to theft. If your package is confirmed to be lost following our investigation, you will receive a replacement order or a refund.
Q: When are orders listed as "Pre-Sale" shipped?
A: If the status of your products is listed as Pre-Sale on the website or in the checkout, your order will ship when all products on the order are available for shipping. The expected shipping date is indicated in the checkout and on your e-mail order confirmation.
Q: How do you package orders?
A: All packages are carefully and discreetly wrapped. All items are securely packaged in protective packaging to prevent the items from shifting during shipping.
Q: What carriers/couriers do you ship with?
A: Domestic orders within New Zealand are shipped via NZ Post. International orders are shipped with Loomis, Brinks, FedEx, or UPS. All shipments are fully insured by BullionStar.
Q: Do you ship internationally?
A: For international shipping to countries outside of New Zealand, we recommend that you have your order shipped out of Singapore. For the US stock location, BullionStar only ships domestically within The United States.
Q: Is a signature required for my shipment?
A: Yes, a signature is required upon delivery of the shipment. Please contact us in advance if you wish to appoint someone else to collect on your behalf.
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